This video walks through the SBLI E-Ticket process on both the Mobile App and Agency Life Quoter
The SBLI E-Ticket on our Mobile App and the Agency Life Quoter is available for agents to use for SBLI’s Accelerated Term. One of the key features of the SBLI products available for this E-Ticket is the Guaranteed Non-med Accelerated underwriting process. With this integration, the E-Ticket is submitted directly to SBLI and processed by the APPS team and is a fast, efficient method to submit to the carrier. The Flow of the E-Ticket will be exactly the same whether you are using it from your mobile app or our web tool, the Agency Life Quoter
Starting the E-Ticket in the Mobile App
Once in the life quotes tool, enter the quote criteria for the client.
After a moment you will see the Quote Results. You can filter down the results to just those with an online submission process from the filtering section. Any carrier with an E-Ticket available should appear with this filter, with SBLI showing as one of the options. Tap the SBLI quote card to continue.
On the following screen some information about the carrier and product are displayed. At the bottom of this screen you will see a Get Started button.
Tapping this button will show all the actions I can take on the this quote, including the E-Ticket. Selecting this option will begin the e-ticket process.
Starting the E-Ticket in the Agency Life Quoter
To start the E-Ticket in the Agency Life Quoter, go to the quote engine and enter your client's quote criteria as normal. Information about the Proposed Insured will be prefill into the e-ticket from what is entered in tha quote criteria. Select "Get Quotes"
Once in the quote results, hover over SBLI to see the "Get Started" option appear. Selecting this option will show all Quote Actions available for the carrier product.
Choose the E-Ticket option for SBLI. The E-Ticket process is exactly the same as the on the mobile app.
It will pre-fill relevant information from the quote criteria and quote, and all the questions are responsive to ensure that you are entering the needed information for your policy.
Fields within the E-Ticket
The ticket starts with some important preliminary questions to make sure your client is a good fit for Accelerated Underwriting. If you answer Yes to any of these preliminary questions, you will be notified that your client is not eligible for Accelerated Underwriting.
Next you will see where to start entering the information about the Proposed Insured. Some of this information will pre-fill from the quote. Note that he quote information is viewable at any point in the process by selecting quote at the bottom of the screen.
Once you start entering information, it will be saved for reference in our system. If you close out and do not complete the E-ticket, you will need to start the process over. The Social Security Number is also not saved in our system, but will be sent to SBLI. The questions are responsive according to how previous questions are answered.
You will be asked about the policy owner. If answering No regarding if the Owner is the Proposed Insured, the ticket will provide some responsive questions regarding the owner type.
There is also a question for existing insurance. If you select Yes for this question, the form will add one more screen to the E-Ticket to enter information about the existing policy. You can add multiple policies here, if applicable. Only the Insurer Name and Face amount are required, but if you are able to provide more information about the policy, there are questions for additional information as well.
The next Screen is for Supplemental questions. You must answer either yes or no to each of these questions, and there may be some responsive follow up questions depending on your answers.
For the Billing Questions choose the Premium mode and whether it will be paid monthly, quarterly, semi-annually, or annually. No payment information is collected during the E-Ticket process.
The Producer Report is where the agent information is entered. If you are logged into IXN, either by using the mobile app, or logging into the Agency Life Quoter, this will pre-fill the first and last name based on their IXN Account information.
The Agent Code is a required field. This will be how SBLI associates the submission with the correct agent. If you do not know your agent code, or are not yet contracted with SBLI, you may enter five zeros into this field as a placeholder Agent Code. Since the Agency Code will also be submitted with each ticket, SBLI will be able to contact the agency to obtain the appropriate agent code.
The last page to enter information is the Producer Attestation. Be sure to agree to each of the terms, then the ticket is ready to submit. At this point the E-Ticket is complete and has submitted to SBLI. That’s all you have to do!
Once submitted to SBLI the Agency will receive an email notification from our system about the submission. At the same time, the E-Ticket is sent to APPS for fulfillment, and progress can be tracked from appslive.com. The fulfillment center starts by calling the client twice the first day, then continues to call until a phone interview is scheduled. Once the interview is conducted, the ticket then goes through SBLI’s underwriting system, and about 20% are submitted an offer within 24 hours after the interview is conducted. Over 60% of applications are completed within a week of submission. As an upside to yourself and your client, there is also an upsell opportunity built into the process on SBLI’s side where your client has an opportunity to increase their face amount and in turn increase your agent commission after your work has already been done.
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